The Selected Device is Busy Error

The Selected Device is Busy error is experienced when the HoverCam Software and HoverCam Camera are both successfully installed on the computer but when selecting the Video or Scan tabs in the software result in first the message "Initializing Device" for an unusually long time, finally resulting in the error message "The Device is busy" or "The Selected Device is Busy." This message may persist through a restart, or re-installation of software and hardware.

A.) First update to the latest version of Hovercam Flex software by visiting http://www.thehovercam.com and clicking on the software link and follow the instructions.

B.) After the the application has been updated, disconnect your hovercam and close the application.

C.) Re-connect your hovercam and try it again. If the problem is not solved, do the following:

1.) Disconnect the USB Cable from the port, wait 5 seconds then reconnect the device.
2.) Try a Different USB port on the computer.
3.) Remove any other USB devices on the computer and reconnect the device to the USB port.
4.) Restart the computer to clear any processes that may have hung.
5.) If all of the above fails and if you have a USB 2.0 External Hub, you may connect the Hub to the computer then connect the HoverCam directly to the Hub and this should clear the issue.

Note: If you do not have a USB Hub 2.0 or if your personal Hub is not working please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. Including how many units you have experiencing the issue, your email address, name, phone number and shipping address and we will gladly send an approved USB 2.0 Hub free of charge.