FAQs – The HoverCam

 

FAQs

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Q: Can the HoverCam Pilot connect to any interactive flat panel? 

A: Yes. The Pilot can connect to any IFPD that has an HDMI input. 

 

Q: How does the Pilot transmit audio to the connected IFPD?

A: Audio is transmitted via wireless HDMI from the Pilot’s antenna to the HoverCast receiver, which connects via HDMI to the panel. The audio signal is carried over the HDMI signal. If not connected wireless, you can connect a traditional HDMI cable from the Pilot to your IFPD. In addition, the Pilot has a 3.5mm auxiliary audio out jack.

 

Q: Can external speakers be connected to the Pilot?

A: Yes. The Pilot has a 3.5mm auxiliary audio out jack that can connect to output speakers.

 

Q: May I purchase a HoverCam Pilot separately from HoverCam CenterStage, or are they always bundled together? 

A: Yes. Both products can be purchased separately.

 

Q: What software comes with HoverCam Pilot?  

A: The HoverCam Pilot runs a Windows 10 operating system, and comes standard with Windows 10-native software. Extra programs, software and apps can be downloaded onto your Pilot just as they would a desktop PC.

 

Q: What is the HoverCast?

A: The HoverCast is the wireless HDMI antenna/receiver combination sold with the HoverCam Pilot that allows for wireless HDMI connection to any interactive flat panel, monitor, or display with an HDMI input. The HoverCast does not interfere with wifi signals, Bluetooth signals, or other wireless communications.

 

Q: Will HoverCast interfere with other Bluetooth and wi-fi devices?

A: No. The HoverCast technology does not interfere with Bluetooth or wi-fi.

 

Q: How does the Pilot/CenterStage combination compare to other flat panels and similar products?

A: To compare HoverCam CenterStage and Pilot to comparable competitors, see our panel comparison chart: http://www.thehovercam.com/panel-comparison/

 

Q: How many Pilots and HoverCasts can I have in the same room? Will they interfere with each other?

A: Each Pilot has a 1:1 connection with it’s HDMI receiver (HoverCast) and will not interfere with other HoverCast signals. There can be multiple signals in the same room.

 

Q: What is the warranty on my Pilot?

A: Pilots have a standard 1-year warranty, upgradable to 3 or 5-year. To upgrade your warranty, contact sales@thehovercam.com

 

Q: Will my Mac work with my Pilot?

A: The HoverCam Pilot operates on its own operating system and does not need to be tethered to a computer. However, the Pilot can connect to an external computer via HDMI or USB to serve as a secondary display.

 

Q: What is the frequency range for the Pilot and HoverCast wireless HDMI?

A: The Pilot’s HoverCast wireless HDMI is tested at up to 30ft of range.

 

Q: Can the Pilot be upgraded (i.e. more memory, bigger hard drive, software, etc)?

A: Yes. The many of the main components of the Pilot (RAM, hard drive, software, etc.) are removable and upgradable. For specific upgrade information, contact HoverCam support at support@thehovercam.com.

 

Q: Can I use my own microphone and speakers with the Pilot?

A: Yes. The Pilot has auxiliary and microphone inputs.

 

Q: Can I connect multiple HDMI outputs with 1 Pilot?

A: Yes. To use multiple HDMI outputs with 1 Pilot, use an HDMI splitter to share the HDMI connection to the displays.

 

Q: Is it easy to set up a HoverCam Pilot? 

A: Yes. The Pilot disassembles into three parts (the wheel base, the support tower, and the touch panel). Assembly is quick and only requires screws, a basic Phillips-head screw driver and an Allen wrench. A video tutorial for Pilot assembly can be found here: https://www.youtube.com/watch?v=C79-0XaYtKA

 

Q: Is a Windows 10 license included in the purchase of a HoverCam Pilot?

A: No. Although the Pilot runs a Windows 10 OS, a unique license is not included.

 

Q: How do I set up wireless USB touch from my existing IFPD to my HoverCam Pilot?

A:  To enable USB touch, connect the HoverCast to your desired IFPD unit, and insert a USB-to-USB cable from the Pilot to the USB Touch port on the desired IFPD.

 

Q: Can the Pilot be custom re-imaged?

A: Yes. The Pilot has an Ethernet port for imaging.

 

Q: Is the Pilot height adjustable?
A: Yes. The HoverCam Pilot operates on a motorized stand and can be adjusted from 34” to 46”.

Q: How do I use the USB touch?

A: To activate USB touch with your CenterStage, connect your desired touch device via the USB Touch port on your panel.

 

Q: How does the Pilot/CenterStage combination compare to other flat panels and similar products in quality and functionality?

A: To compare HoverCam CenterStage and Pilot to comparable competitors, see our panel comparison chart: http://www.thehovercam.com/panel-comparison/

 

Q: May I purchase a HoverCam CenterStage separately from HoverCam Pilot, or are they always bundled together? 

A: Yes. Both products can be purchased separately.

 

Q: What software comes with HoverCam CenterStage? 

A: HoverCam CenterStage units operate on an Android operating system. This operating system comes with a whiteboard feature, web browser, calculator, calendar, weather and other Android-native applications.

 

Q: What is the warranty on my CenterStage?

A: CenterStage units have a standard 1-year warranty, upgradable to 3 or 5-year. To upgrade your warranty, contact sales@thehovercam.com

 

Q: Can I connect my Chromebook to CenterStage?

A: Yes. Connect your Chromebook to a CenterStage by plugging it in via the desired compatible port (HDMI, VGA, etc) and selecting that input on your panel.

 

Q: Will my Mac work with my CenterStage?

A: Yes. To use your CenterStage as an external display, plug your Mac into the desired compatible input and select that input on your panel just as you would a secondary monitor. 

 

Q: Does the CenterStage come with a wall mount?  Is there extra charge for the wall mount? 

A: Yes, the CenterStage comes with a VESA wall mount included. Optional stands are available. For available stands, view the CenterStage web page here: http://www.thehovercam.com/centerstage

 

Q: What are the recommended options for attaching speakers to CenterStage for increased volume?

A: The CenterStage has several audio-out ports for sound, including auxiliary 3.5mm and RCA audio out.

Q: Does Solo 8 work with Chromebooks?

A: Chromebook-compatible HoverCam Solo 8 cameras must be special ordered. To place an order, contact your district’s authorized distributor. If you do not have or know your distributor, contact HoverCam Sales (sales@thehovercam.com) and we will direct you to a local distributor. 

 

Q: Is Solo 8Plus compatible with a Mac?

A: Yes. To operate a Solo 8Plus on Mac, download and use HoverCam Flex 10 software for Mac. Flex 11 for Mac is in development. Flex 10 for Mac is available here: http://www.thehovercam.com/software-downloads/

 

Q: What is the warranty on my Solo?

A: Cameras have a standard 1-year warranty, upgradable to 3 or 5-year. To upgrade your warranty, contact sales@thehovercam.com

 

Q: Can my Hovercam be used with web conferencing software (i.e. Skype, Zoom, etc)?

A: Yes. To use your HoverCam as a webcam, install the desired software (Skype, Zoom, etc). Once installed, manually set your conferencing device (computer) to recognize your HoverCam as the active USB camera in your device settings.

 

Q: Is the Solo 8Plus True 4K?

A: The Solo 8Plus captures in 13MP resolution. For in-depth information on resolution and displays, visit our Blog section here: http://www.thehovercam.com/blog/

Q: What is the warranty on my Nillo?

A: Cameras have a standard 1-year warranty, upgradable to 3 or 5-year. To upgrade your warranty, contact sales@thehovercam.com

 

Q: Can my Hovercam be used with web conferencing software (i.e. Skype, Zoom, etc)?

A: Yes. To use your HoverCam as a webcam, install the desired software (Skype, Zoom, etc). Once installed, manually set your conferencing device (computer) to recognize your HoverCam as the active USB camera in your device settings.

 

Q: What’s the difference between a Nillo 100 and an Ultra 8?

A: The Nillo 100 operates using a built-in Android operating system and runs autonomously from a computer. All annotation tools and lesson recording interface are built into the camera. The Nillo 100 also has the option to input a USB mouse for control and function.

Q: Is Ultra 8 used with a Mac?

A: As Ultra 8 does not need a computer to function (only a monitor or display), it does not need to be tethered to a Mac.

 

Q: What is the warranty on my Ultra?

A: Cameras have a standard 1-year warranty, upgradable to 3 or 5-year. To upgrade your warranty, contact sales@thehovercam.com

 

Q: Can my Hovercam be used with web conferencing software (i.e. Skype, Zoom, etc)?

A: Yes. To use your HoverCam as a webcam, install the desired software (Skype, Zoom, etc). Once installed, manually set your conferencing device (computer) to recognize your HoverCam as the active USB camera in your device settings.

Q: How much do HoverCam products cost?

A: For specific pricing information, contact your district’s authorized distributor. If you do not have or know your distributor, contact HoverCam Sales (sales@thehovercam.com) and we will direct you to a local distributor. 

 

Q: How do I request a quote?

A: To request a quote, go to http://www.thehovercam.com/quote/

 

Q: How can I place/cancel an order:

A: To place or cancel an order, email sales@thehovercam.com

 

Q: How can I become a HoverCam authorized reseller:

A: To become an authorized reseller, contact sales@thehovercam.com

 

Q: Can I get a test model or demo unit?

A: To request a demo unit or unit for evaluation, contact HoverCam Sales at sales@thehovercam.com

 

Q: I’m already a reseller. How do I log in to place an order?

A: Users can’t log in to place orders. Send orders to sales@thehovercam.com

 

Q: What are the key differences between the various HoverCam models?

A: To compare multiple HoverCam cameras to one another, see our camera comparison chart: http://www.thehovercam.com/camera-comparison/

 

Q: How do I register my unit for warranty?

A: To register your unit warranty, fill out the warranty registration form, found in the Support tab: https://thehovercamserver.com/shop/warranty-registration/

Q: Do you participate in community support or sponsor donations?

A: HoverCam supports the development of educational technology through many channels including but not limited to sponsorships, endorsements, and collaborations. For information on how to get involved with HoverCam, contact HoverCam Marketing at marketing@thehovercam.com

 

Q: Where can I find collateral, spec sheets, and downloadable product information?

A: Marketing collateral and spec sheets are uploaded and updated on an ongoing basis. For product-specific manuals, spec sheets, and collateral, see individual product pages. For specific design needs and requests, contact HoverCam Marketing at marketing@thehovercam.com

 

Q: Do you have training videos or tutorials available online?

A: Yes. HoverCam hosts a variety of training videos, installation tutorials, and quickstart videos on our YouTube channel. Find us online at: https://www.youtube.com/user/MrHoverCam

Q: What are the key differences between the various HoverCam models?

A: To compare multiple HoverCam cameras to one another, see our camera comparison chart: http://www.thehovercam.com/camera-comparison/

 

Q: Where can I download software?

A: To download current or previous software, go to http://www.thehovercam.com/software-downloads/

 

Q: Can Flex 10 work with Mac?

A: HoverCam offers a Mac-compatible version of Flex 10 for Apple users. You can download it here: http://www.thehovercam.com/software-downloads/

 

Q: Where can I download product manuals and guides?

A: Product manuals can be downloaded from their individual web pages. For legacy product manuals, contact HoverCam Support at support@thehovercam.com

 

Q: Which version of Hovercam Flex software can I use for my camera?

A: The latest version of HoverCam Flex software is Flex 11; we recommend using the latest software when possible. Flex 11 is compatible with the Solo 8Plus and later models. For models released before the Solo 8Plus in 2017 (Solo 8, Solo 5, T3 etc.), use Flex 10 or other Legacy Software.

 

Q: Are there any cameras that work with the Mac Mini?

A: No. Our products are not compatible with Mac Mini.

 

Q: What is an RMA?

A: An RMA# (Return Merchandise Authorization Number) is a unique number assigned to your product once a Support Ticket has been submitted for repair. Have your RMA# ready when calling in for repair questions. To submit a Support Ticket, fill out this form here: https://thehovercam.desk.com/customer/portal/emails/new

 

Q: What do I need to do if my unit needs repair?

A: To request service and repairs, submit a support ticket through our support ticket system (https://thehovercam.desk.com/customer/portal/emails/new) or contact HoverCam Support directly at support@thehovercam.com

 

Q: How do I register my unit for warranty?

A: To register your unit warranty, fill out the warranty registration form, found in the Support tab: https://thehovercamserver.com/shop/warranty-registration/

 

Q: How do HoverCam products work with Intel Unite?

A: Intel Unite users can operate Flex 11 and their document camera remotely from their Intel Unite-enabled PC using the Flex 11 Intel Unite plugin (download here: http://www.thehovercam.com/software-downloads/). Using the Flex 11 plugin, users can operate key functions such as zoom, rotating, cropping and more. 

Q: Where is my order? When will it arrive?    

A: If your order has shipped, you should have received a notification from HoverCam with information to track your product. Your tracking information is also stated on your invoice. If your order has not yet shipped, it may be on backorder. Contact HoverCam Sales Operations at 858-750-3499 with your PO (purchase order) number for more information.

Check invoice for tracking number. If an invoice has not been received, items may be backordered. Email sales@thehovercam.com.

 

Q: Where is my tracking info? 

 A: Tracking information is provided on your invoice.

 

Q: Who can I contact for tracking on my unit or replacement? 

A: For tracking-specific information, contact sales@thehovercam.com

 

Q: What happens if my unit was damaged during transportation and I noticed it upon delivery? 

A: For damaged units, submit a support service ticket (https://thehovercam.desk.com/customer/portal/emails/new) or contact HoverCam Support at support@thehovercam.com