HoverCam Warranty – The HoverCam

HoverCam Warranty

OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)

First, go to the Support Tab on our website and submit a Support Ticket.

Submit a Ticket Here

We will respond to the issue you are experiencing accordingly and assign you an RMA# if necessary. This RMA# is used to identify you with your returned product. Please do not return product to us without an approved RMA# written on the outer box.

The CenterStage operates under a No Order Cancellation Policy.

PACKAGING REQUIREMENTS

All products must be returned in its original packagingUsers are advised to preserve packaging for all HoverCam products. 

SHIPPING INSTRUCTIONS

Please clearly mark the outside of the package with the RMA#. Pathway Innovations & Technologies is responsible for the return shipping cost of any defective unit under warranty and we will send you a UPS label to use. Pathway Innovations & Technologies is responsible for shipping costs of the replacement unit. Customer is responsible for shipping cost of any product being returned for credit.

SHIP-TO ADDRESS

For returns within the US:

Pathway Innovations and Technologies, Inc.
10211 Pacific Mesa Blvd
Ste 412
San Diego, CA 92121

For returns outside of the U.S., please contact your local HoverCam reseller.

ESTIMATED REPLACEMENT TURNAROUND

Typically estimated replacement time is 5-7 business days from date received in our warehouse. Please let us know if you desire cross-shipment of a replacement unit.

CHECKING REPLACEMENT STATUS

Contact Pathway Innovations & Technologies, Inc. at:

support@thehovercam.com
866.201.2056

STANDARD MANUFACTURER’S WARRANTY AND TAKE OUT 1-YEAR

For a 1-year period from product purchase date by the end user, Pathway Innovations & Technologies will supply a new replacement, at no cost, for units determined by company to be defective or repair on-site at no cost. Within the warranty period, the Manufacturer will cover all parts and labor costs. For units under warranty beyond 1-year, Pathway Innovations reserves the right to send a replacement unit with equivalent wear and tear. Optional 3-year and 5-year manufacturer’s warranty available.

HOW TO REGISTER YOUR WARRANTY

Email Sales@thehovercam.com for your serial number(s) and registration key(s). Then visit thehovercamserver.com/shop to fill out the Warranty Registration form (bottom of the page, no login necessary).

DOA – DEAD ON ARRIVAL –

DEFINED AS A PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE

BOX OR FAILS WITHIN 30 DAYS

Please package unit properly per the Warranty Return Policy. Follow the procedure above to obtain an RMA#. Pathway Innovations and Technologies will create a shipping label for the return of the defective product. Pathway Innovations and Technologies will pay for the shipment of a new replacement product.

HOW TO GET SERVICE

The quickest way to get warranty service or to contact our tech support team about a technical issue is to fill out and submit a support ticket at https://thehovercam.desk.com/customer/portal/emails/new

Submit a Ticket

After you submit the ticket, a customer service representative will contact you to assess the problem. If the unit needs to be returned or exchanged, we will create a shipping label for the return of the defective product and generate an RMA#. Please follow the instructions at the top of this page. If you are located outside of the US, please contact your local HoverCam reseller. Thank you.