HoverCam Warranty Information
- OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#)
- PACKAGING REQUIREMENTS
- SHIPPING INSTRUCTIONS
- SHIP-TO ADDRESS
- ESTIMATED REPLACEMENT TURNAROUND
- CHECKING REPLACEMENT STATUS
- STANDARD MANUFACTURER’S WARRANTY
- HOW TO REGISTER YOUR WARRANTY
- DOA – DEAD ON ARRIVAL – DEFINED AS PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE BOX.
- HOW DO YOU GET SERVICE
OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)
First, go to the Support Tab on our website and submit a Support Ticket.
We will respond to the issue you are experiencing accordingly and assign you an RMA# if necessary. This RMA# is used to identify you with your returned product. Please do not return product to us without an approved RMA# written on the outer box.
The CenterStage operates under a No Order Cancellation Policy.
All products must be returned in its original packaging. Users are advised to preserve packaging for all HoverCam products.
Please clearly mark the outside of the package with the RMA#. Pathway Innovations & Technologies is responsible for the return shipping cost of any defective unit under warranty and we will send you a UPS label to use. Pathway Innovations & Technologies is responsible for shipping costs of the replacement unit. Customer is responsible for shipping cost of any product being returned for credit.
For returns within the US:
9401 Waples St
San Diego, CA 92121
For returns outside of the U.S., please contact your local HoverCam reseller.
ESTIMATED REPLACEMENT TURNAROUND
Typically estimated replacement time is 5-7 business days from date received in our warehouse. Please let us know if you desire cross-shipment of a replacement unit.
CHECKING REPLACEMENT STATUS
STANDARD MANUFACTURER’S WARRANTY
For a 1-year period from product purchase date by the end user, Pathway Innovations & Technologies will supply a new replacement, at no cost, for units determined by company to be defective or repair at no cost. Within the warranty period, the Manufacturer will cover all parts and labor costs. For units under warranty beyond 1-year, Pathway Innovations reserves the right to send a replacement unit with equivalent wear and tear. Optional 3-year and 5-year manufacturer’s warranty available.
*HoverCam Nillo 100, Solo 8, and Ultra 8 come standard with a 2-year warranty.
HOW TO REGISTER YOUR WARRANTY
DOA – DEAD ON ARRIVAL – DEFINED AS A PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE BOX OR FAILS WITHIN 30 DAYS
Please package unit properly per the Warranty Return Policy. Follow the procedure above to obtain an RMA#. Pathway Innovations and Technologies will create a shipping label for the return of the defective product. Pathway Innovations and Technologies will pay for the shipment of a new replacement product.
HOW TO GET SERVICE
The quickest way to get warranty service or to contact our tech support team about a technical issue is to fill out and submit a support ticket at https://thehovercam.desk.com/customer/portal/emails/new
After you submit the ticket, a customer service representative will contact you to assess the problem. If the unit needs to be returned or exchanged, we will create a shipping label for the return of the defective product and generate an RMA#. Please follow the instructions at the top of this page. If you are located outside of the US, please contact your local HoverCam reseller. Thank you.