- OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#)
- PACKAGING REQUIREMENTS
- SHIPPING INSTRUCTIONS
- SHIP-TO ADDRESS
- ESTIMATED REPLACEMENT TURNAROUND
- CHECKING REPLACEMENT STATUS
- STANDARD MANUFACTURER’S WARRANTY AND TAKE OUT 1-YEAR
- HOW TO REGISTER YOUR WARRANTY
- DOA – DEAD ON ARRIVAL – DEFINED AS PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE BOX.
- HOW DO YOU GET SERVICE
OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)
We will respond to the issue you are experiencing accordingly and assign you an RMA# if necessary. This RMA# is used to identify you with your returned product. Please do not return product to us without an approved RMA# written on the outer box.
The CenterStage operates under a No Order Cancellation Policy.
Pathway Innovations and Technologies, Inc.
10211 Pacific Mesa Blvd
San Diego, CA 92121
For returns outside of the U.S., please contact your local HoverCam reseller.
ESTIMATED REPLACEMENT TURNAROUND
CHECKING REPLACEMENT STATUS
STANDARD MANUFACTURER’S WARRANTY AND TAKE OUT 1-YEAR
*HoverCam Solo 8 and Ultra 8 come standard with a 2-year warranty.
HOW TO REGISTER YOUR WARRANTY
DOA – DEAD ON ARRIVAL –
DEFINED AS A PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE
BOX OR FAILS WITHIN 30 DAYS
HOW TO GET SERVICE
After you submit the ticket, a customer service representative will contact you to assess the problem. If the unit needs to be returned or exchanged, we will create a shipping label for the return of the defective product and generate an RMA#. Please follow the instructions at the top of this page. If you are located outside of the US, please contact your local HoverCam reseller. Thank you.